NGFCW | Agency Spotlight | Digital Service Transformation at the VA

From simplifying login credentials to upgrading its supply chain management, offering telehealth to improving the employee experience, the Department of Veterans Affairs is undergoing an ambitious modernization journey to transform how the agency delivers digital services to veterans. During this webcast, Nextgov/FCW will examine digital transformation within the federal government, with a special spotlight on the VA. First up, an encore presentation from our Customer Experience Workshop about CX initiatives, human-centered design and website and mobile application enhancements from Barbara Morton (Deputy Chief Veterans Experience Officer, Veterans Experience Office, VA), followed by a look at digital transformation within the federal healthcare space with Michael Giannopoulos (Global Healthcare and Life Sciences CISO & CTO | Federal Healthcare Director, Dell Technologies).