Tune In December 10, 2024 at 9 AM ET

Government agencies implementing President Biden’s executive order on customer experience are reimagining their citizen services, taking a holistic approach to customer experience. Consistent omnichannel communications, user-centered design, intuitive digital processes, brand trust, and privacy and security are all building blocks to delivering seamless services and meeting customer expectations. 

At a time when trust in government is still at historic lows and citizens increasingly demand quality services online, the imperative to streamline services has never been more important.

During this virtual workshop, government and industry experts will share lessons and case studies from successful customer experience initiatives. Leaders will detail why technology and design are at the core of customer experience and highlight how agencies touching the same life experience can best collaborate.