CX Workshop

Welcome to the Data Security Workshop!

Andrea Sampanis, the Program Manager of the Grants Quality Service Management Office (QSMO) at HHS, will present an overview of the Tribal CX Pilot for Post-Award Reporting. She will also demonstrate HHS's newly updated Federal Grants Systems Hub, a byproduct of the Pilot.

With the administration's focus on efficiency and productivity, Zoom is transforming the way governments engage internally with employees and externally with customers through a powerful AI-first communications and collaboration platform.  Make teamwork more meaningful with Zoom Workplace.  Streamline how you field incoming inquiries with Zoom Contact Center.  Make your town halls more interactive and engaging with Zoom Meetings and Team Chat.  Keep everyone informed with Zoom Phone and Digital Signage.  Join Matt Mandrgoc, Zoom’s Head of Public Sector, to learn more about the various solutions, use cases and best practices that help to ensure personalized and seamless experiences for your teams, your customers and your communities.

Rich Evans will hold a fireside chat on the modernization of the state of Florida, and how that modernization coincides with improvements in customer experience. As the Chief Information Officer (CIO) of the Florida Department of Management Services (DMS), he sees firsthand the way technological advances impact community members, improve engagement, and influence civilian perception of government.

Beth Martin brings over 20 years of federal civil service with an emphasis on user and customer experience. She will demonstrate a "premortem" approach to project management and customer experience planning.

Sarah Tuneberg was selected to lead the Colorado Digital Service (CDS) in July, 2024 with the goal of solving urgent technology needs for state agencies in an effort to improve the customer experience of Coloradoans. Tuneberg will discuss Colorado’s push for CX improvement and the state’s focus on making it easier for civilians to access services.

Thank you for joining the Data Security Workshop!